Serafino Lopez [UWUA Local 1-2] spends a lot of time out in the field, and he is not joking about the unsettling changes he has seen with the general public in recent times. He is the man Brooklyn residents see on their doorstep after the power goes out.
The Con Edison lead mechanic in subsurface construction has to employ his technical skills to detect electrical problems, and get the lights back on.
Ever since the pandemic, Lopez increasingly needs to resort to his other tool box. That’s defusing customer anxiety and aggression — especially if he’s following up after another crew team couldn’t fix the problem, or if he needs to tow a car down the block to access a manhole.