April 27, 2011

Mr. D. Michael Langford
Utility Workers Union of America
816 t1h6 Street NW
Washington DC 20006

Re: UWUA 121 and the Petition of Tennessee American Waterfor a General Rate
Increase in TRA Docket No. 10-00189

Dear Mr. Langford,
Recently, it was my pleasure to work with the legal representation of the Utility Workers
Union of American, AFL-CIO and UWUA Local 121 in a rate case with Tennessee American
Water Company (“TAWC”) before the Tennessee Regulatory Authority (“TRA”). Despite the
resistance and numerous objections of TAWC to every facet of participation of the Union in the
case, Mr. Strauss and Ms. Mapes were well received by the Directors and Staff of the TRA and
brought to light many employee and maintenance issues, which according to the record in this
matter, have long been neglected by TAWC. Their efforts were every effective.

During the course of the hearing, the Directors took considerable interest in the testimony
of the Company and Union witnesses on various issues affecting the number of employees
needed to maintain an efficient water system. The number of employee positions incorporated
into the final decision of rate case and the reporting requirements imposed on TAWC reflect the
efforts of the Union. It is my hope TAWC will be held accountable to improve in these areas. I
wish to thank you and the Union for their efforts in this matter and look forward to working with
Mr. Strauss and Ms. Mapes in future TAWC rate cases.

Sincerely,

Ryan L. McGehee
Assistant Attorney General
Office of the Tennessee Attorney General
Consumer Advocate and Protection Division
P.O. Box 20207
Nashville, TN 3 7202-0270
(615) 532-5512