ECONOMICS- Kept 3.25% 2010 Increase & Additional Contract Year

• 3 year contract that includes 6% wage increase (1.25%, 1.75% and 3%) for all with a possible .25% added to the base in 3^rd year for availability goal.
• Call Center and Internet receive additional 1.60% added to maximum step which equates to 2.85% in first year on max step for increased duty.
• Meter Readers receive additional 1% added to maximum pay step in 2012 which equates to 2.25% in first year on max step for increased duty.
• Senior Bookkeeper maximum step increased approximately 3% in year one which equates to 4.25% in the first year on max step.
• Special A and Special B Bookkeepers classifications consolidated, grandfathering Special B and increasing Special A to higher scale equating to approximately 4.25% increase in year 1 for Special A.
• Walk in Customer Service Representatives 1% increase on January 1, 2012 which equates to 2.25% on January 1, 2012 for increased duty.
• Marketing Assistants 10% above max step volunteer upgrading to Service Consultant.
• Adjunct Instructor Permanently in Contract.
• ZERO MEDICAL PREMIUM OR CO-PAY REDUCTIONS.
• INCREASED VEBA CONTRIBUTION
• NO PENSION FORMULA CHANGES- Minimum change overtime cap 10%.

 JOB SECURITY, STAFFING

• Absolutely no contracting of Meter Reading. 
• Improved ability to become cost competitive to limit contracting in the future.
• Improved contracting language that there will not be any layoff if contracting work.
• Will not layoff anyone in Cashiers Department if kiosk is installed.
• 103 Temporary Employees converted to Permanent status upon achieving 2 years. 28 Full Time Temporary Meter reader backfills extended with opportunity to become permanent.
• Meter Reading Formula to guarantee permanent staffing
• Overall permanent staffing excluding permanent staffing in Meter Reading.

Some Operational Improvements

• Probationary employee
• Positive discipline policy to include all employees who complete their probation.
• Promotion process geared towards seniority and with availability eliminated.